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, , , , , and ) pride themselves on delivering great customer service and are committed to their obligations in accordance with the .

However, occasionally events such as natural disasters and emergencies (eg floods and bushfires); extreme weather conditions (eg storms and lightning); or damage to our facilities or the facilities of our suppliers and other things that the Vocus Group cannot control could mean we are prevented from repairing faults or connecting standard telephone services within usual timeframes.

威廉希尔赔率分析These types of events may trigger a Mass Service Disruption exemption which releases the Vocus Group from complying with the for the duration of the Mass Service Disruption.

威廉希尔赔率分析This exemption process is outlined in part 3 of the Telecommunications (Customer Service Guarantee) Standard 2011, which is explained on the . Should you wish to challenge an exemption, you can raise the matter with the Telecommunications Industry Ombudsman (TIO). More information and contact details are available on the  .

威廉希尔赔率分析When a Mass Service Disruption exemption is in place in your area, Vocus will contact you directly or issue a public notice in a daily newspaper and place the full details on our website, .